Terms of Business
Highland Vehicles Ltd T/A HV Motor Finance are authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 674042. We are permitted to act as a Credit Broker. It is important to state that we are a credit broker and not a lender.
You may check this information on the FCA’s Register by visiting www.fca.org.uk/register or by contacting them on 0845 606 1234.
Trade Body: We are members of the BVRLA (British Vehicle Rental & Leasing Agency). You can check this on the BVRLA website, our membership number is 1411.
Our Services
We offer the following services:
Arranging finance with a funder for you after you have agreed the cost and funders charges (or the basis of such costs if they cannot be determined in advance) We are not linked to any of our lending panel members.
We recognise it is important for customers to be able to shop around for credit and alternative sources of credit.
Quotations We will quote figures based on our funders cost of funds. We will conduct a fact find so that we are able to tailor the most suitable quotation to meet your demands and needs. The funder has the right to change or decline these quotes on receipt of the full proposal.
Quotations are valid for 14 days from the date of issue unless otherwise specified. Figures shown are subject to manufacturer’s and or dealer price changes, fluctuations in interest rates or changes in Government legislation. These are outside of our control. Manufacturer lead-times do fluctuate and delays are beyond our control. We will keep you updated on a regular basis on the status of your order.
Mileage is shown as either contract annual mileage or total contract mileage depending upon the funders, i.e. from the 12 month period from the date the leasing period started. If you exceed the total annual mileage at the end of the lease period, the leasing company will charge a fee for each extra mile over this total.
If you have not opted to have the servicing/maintenance provided by the leasing company then you are responsible for servicing the vehicle in accordance with manufacturer’s recommendations we call this customer/driver maintained. The vehicle must be returned to the leasing company in a roadworthy state. Tyres must be at or above the legal limit. If you need clarification of this please ask for a copy of the BVRLA (British Vehicle Rental Leasing Association) guide which can be provided upon request. The vehicle must have a valid MOT certificate if required. The cost of the MOT test is your responsibility if the vehicle is customer, driver maintained. If you do not return the vehicle in a roadworthy state in accordance with the BVRLA guide, you may be charged for remedial/cleaning/upkeep work by the leasing company.
The prices notified to you by us include VAT if personal leasing, do not include VAT if business leasing, include the delivery cost (unless specified) by the dealer to your chosen UK mainland destination, and includes number plate, Road Fund Licence (if applicable) and Vehicle Registration Charge.
Finance is subject to status and to persons over 18 years of age only. Underwriting guarantees/indemnities may be required.
If you for any reason fail to be cleared for finance with the leasing provider we will discuss this with you prior to applying for funding with a different company. An additional application will mean an additional footprint on your credit file.
Where the vehicle is fitted with a DPF (Diesel Particulate Filter) or DEF (Diesel Exhaust Fluid) system or ‘Adblue’, Highland Vehicles Ltd T/A HV Motor Finance cannot be held liable for incorrect usage. You are responsible for adhering to the manufacturer’s guidelines.
In the event of a cancellation of your order you may be charged a fee by us but only if we incur a cancellation fee charged by the supplying dealer.
You are responsible for registering your vehicle if a ULEV or LEV (low emitting vehicle) with the DVLA for any waiver of fees, for example, the London Congestion Charge and with the Dart charge for using the Dartford Crossing. If you fail to register and receive a fine the leasing company will charge the cost of the fine and an administration fee.
If you receive any traffic infringement penalties you are responsible for paying them directly to the authority concerned. If any fines are forwarded to your leasing company, they will settle the fine and recharge this to you with an additional administration fee.
If you are an Individual, Sole Trader or Partnership with less than 4 Partners you will need to complete a cooling off period prior to taking delivery of your vehicle.
End of contract: It is your responsibility to contact us to arrange collection of your vehicle prior to the end of the agreement. The leasing company will not automatically collect the vehicle. You will be charged if you retain the vehicle past the end of the agreement.
Excess mileage charges will apply if you exceed your total contract mileage at a rate set by the Leasing Companies
Delivery: Delivery timescales are provided to you by Us as an indication only and whilst we will use reasonable endeavors to ensure that any timescales for delivery are met, we will not be liable to you for any Loss arising out of late delivery. For the avoidance of doubt a late delivery date does not entitle the customer to cancel an order.
Our Remuneration We may receive a commission or other benefits from one of our finance providers should you decide to enter into an agreement with them as a result of our introduction or, from another credit broker to whom we refer you should we be unable to arrange funding for you. This is reflected in the monthly lease rate that you pay for your vehicle. The amount of commission received may vary depending on the funder selected, the terms of the funding and other criteria, such as achieving high levels of customer service. Some funders may also pay us an additional commission based on business volumes.
Conflicts of Interest If through exceptional circumstances Highland Vehicles Ltd or any of its Directors or other customers has a material interest in business you ask to be transacted for you, we will make you aware of the conflict of interest and we will obtain your consent before your instructions are carried out.
Treating Customers Fairly We always aim to treat you fairly. This means that we will always endeavour to
- Conduct our business with due skill, care and integrity
- Never put ourselves in a position where our primary duty to you is compromised
- Deal with any complaint sympathetically and independently of the colleague to whom the complaint is directed
- Be transparent in the matter of our remuneration
- Respect your confidentiality
You can view our Treating Customers Fairly Policy here.
Complaints If you wish to register a complaint please contact the Complaints Officer in writing at Highland Vehicles Ltd T/A HV Motor Finance, Rose Farm, John Street, Utkinton, Tarporley. Cheshire. CW6 0LP
Your Responsibilities In order for us to fulfil our responsibilities to you, you must:
- Read the documentation we give you and let us know if there is anything that is unclear or that does not represent your requirements
- Comply with the terms and conditions of any agreement we arrange for you
- If you are aware of any circumstances or facts that could affect your application then it is your responsibility to bring these to our attention.
Data Protection and Confidentiality We are registered with the Information Commissioners Office No: Z7568006 and abide by the requirements of registration. The information we receive from you is used to provide quotations and arrange finance with a funder. You have the right to cancel your authority to use such information. Before or after you enter into any agreement with a funder, to help make credit decisions, the funder will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency. Full details of the use and disclosure of your information by the funder is contained within the terms and conditions of any agreement which you should read before signing.
All customers’ records are treated as private and confidential and Highland Vehicles Ltd T/A HV Motor Finance therefore reserves the right to give you copies of your particular records rather than allow access to files containing records concerning other clients. If you want sight of your records please send a request to: Data Controller, Highland Vehicles Ltd T/A HV Motor Finance, Rose Farm, John Street, Utkinton, Tarporley. Cheshire CW6 0LP.
We are required to verify your identity in accordance with the Proceeds of Crime Act 2002 (POCA) and the Money Laundering Regulations 2007.
E & O E
